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UJET and Playvox Partner to Optimize Contact Center Agent and Customer Experience #contactcenterworld Through the partnership with Playvox, UJET’s contact center now offers real-time agent forecasting, scheduling, and quality management through its extended suite of workforce engagement capabilities. "UJET and Playvox share a similar vision – to empower contact center agents to be their best and deliver amazing customer experiences," said Carver Matheidas, Vice President of Channels for Playvox. "With this partnership, our two companies are in an even stronger position to provide businesses with the Workforce Engagement Management capabilities they need." "There are tremendous synergies and efficiencies to be gained for our customers with the seamless integration of their WEM and CCaaS suites offered through this partnership," said Tom Puorro, Chief Business Officer for UJET. "We are excited to work with the Playvox team to help brands deliver more modern experiences for their customers and agents that yield better ROI and bottom-line results for their business as well." #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Wednesday, November 3, 2021 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |