© ContactCenterWorld.com
DATAMARK Announces its Recent Survey Results with Sourcing Industry Group (SIG) #contactcenterworld The survey looks at the evolving trends and market perspectives for outsourcing and shared services post-pandemic and how sourcing for both will evolve going forward. The survey results were presented by Thom Mead, DATAMARK’s Marketing Director, at the SIG Global Executive Summit that took place in October 2021. "Few things have disrupted markets and impacted the sourcing of global services more than the COVID-19 pandemic," said Thom Mead, Director of Marketing at DATAMARK. "The survey provides insight into new factors and locations which Sourcing and Procurement professionals are now considering for these services." The survey encompasses an audience of 86% respondents coming from the buy-side and 14% respondents on the supplier side. 45% of respondents represent companies greater than $2.5 billion in annual revenue, 38% of respondents represent companies with less than $2.5 billion, while the remainder have chosen not to identify a company size. The industries represented in the survey span the full spectrum, with the most responses provided by three main industries: Banking, Financial Services and Insurance (BFSI), Manufacturing, and Professional Services. "This study reveals many keen insights specific to nearshore outsourced services, captive shared services centres, and emerging locations for consideration," said Geoff Talbot, Chief Growth Officer at Sourcing Industry Group (SIG). Both DATAMARK and SIG extended the collaboration by creating a white paper to showcase the survey results and dive deeper to provide additional insights regarding the outsourcing and shared services industry going forward. #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Wednesday, February 9, 2022 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |