Panasonic Announces Strategic Alliance with CyTrack to Improve Customer Experience
Newark, NJ, USA, Jan, 2018 -- Panasonic System Communications Company of North America, Division of Panasonic Corporation of North America, announced a strategic alliance with CyTrack to offer the CyTrack Customer Experience Solutions, a suite of contact center solutions designed to provide customers with powerful insight, reports around system performance, service levels and staff efficiency, and communication integrations for SMS, chat and voice tools. The relationship allows for seamless integration between CyTrack’s Customer Experience technology and Panasonic’s business communication servers, allowing businesses to respond efficiently to customers across a broad range of channels.
"In today’s fast-paced business landscape, companies require elevated services and experiences, enabling them to swiftly and professionally respond to customers across a number of channels, including voice, chat and SMS," said Oliver Bodden, product manager of unified communications at Panasonic System Communications Company of North America. "We’re proud to partner with CyTrack to deliver actionable measurement tools and real-time information paired with best-in-class telephony systems that will improve efficiency and performance for our customers, ensuring they better measure key business metrics and meet their unified communications goals."
"According to Forrester, 72 percent of businesses say that improving customer experience is their top priority yet customers increasingly demand better, faster and more efficient customer service," said Nick Milan, Managing Director of CyTrack. "We have a successful partnership with Panasonic in many areas around the world including Asia, Middle East and Europe and we now look forward to delivering results for customers and the partner network in North America"
Posted by Veronica Silva Cusi, news correspondent
Date Posted: Friday, January 26, 2018
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