Access4 Announces Strategic Global Partnership With UJET
The integration of UJET’s cloud contact centre solution into Access4’s SaaS platform SASBOSS™ continues the expansion of best of breed unified communications to Access4’s product catalogue.
Access4 will now enable hybrid environments for customers which require a breadth of cloud UC and contact centre solutions in the same environment and with the same provider thereby offering enterprises of all sizes a proposition in the ANZ market. Additionally, this partnership helps digitally focused businesses adopt scalable, reliable, and secure customer experience tools, eliminating operational silos while creating more intelligent and natural customer interactions.
"It will be incredible to work with Access4, an organisation that shares our customer-first mindset and whose goals align with our own," said Karen Bowman, VP, Channel at UJET. "We are proud to be partnering with Access4 and are thrilled to help them deliver on that shared vision by providing tailor-made cloud contact centre solutions into the growing ANZ market and greater APAC region."
Analyst firm, Ecosystm, has found that 65 percent of business leaders in Australia rated improving customer self-service as a top measure to improve customer experience.
Audrey William, Principal Advisor at Ecosystm, says, "Customer teams recognise the importance of meeting and engaging with customers on their own terms. Fifty-four percent of contact centres in Australia are also focused on creating the right omnichannel experience, giving their customers the ability to switch between channels seamlessly without the need to re-authenticate themselves. There has been a rise in customer engagement through mobile apps and social messaging platforms. This highlights the importance of having data synchronised across all channels. UJET’s cloud contact centre solution helps organisations innovate and lead with a mobile first mindset and that’s really important in this new era of customer engagement that we are living in."
Posted by Veronica Silva Cusi, news correspondent
Date Posted: Tuesday, February 15, 2022
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