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Playvox Steps up Customer Service Efficiency for SoFi #contactcenterworld SoFi is a member-centric, full suite of financial products enabling members to manage their financial lives in one application. Quality assurance is key to its success and the satisfaction of its members, which SoFi Member Service Teams support through their contact center operations. To continue meeting evolving member expectations, SoFi needed greater visibility into reporting and in-depth, robust analytics. The Playvox all-in-one agent optimization suite, including Quality, Learning, Performance, Voice of the Customer, Coaching, and Motivation, delivers meaningful analytics designed to help agents improve their work results and satisfaction. According to Ian Motiee, Quality Assurance Analyst at SoFi, "One of our primary business goals is to make informed data-driven decisions that are clear and not only align with our customers' financial goals but also match our leadership team needs." "Playvox Agent Optimization Suite's fast time-to-value allows wonderful insight into performance that is actionable at different levels of the organization as we continue to grow and has allowed us to expand the reach and impact of measurable improvement." #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Monday, March 14, 2022 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |