#contactcenterworld

(Danny Singer pic right with his Gold Award)

Noetica, a British company, developing software products for the global contact centre market, is proud to be announced by ContactCenterWorld - the Global Association for Contact Center & Customer Engagement Best Practices - as a Gold Medal Winner and Ranked #1 in its 18^th Annual Global Top Ranking Performers Awards.

The award for Best Technology Innovation Live Agent Support in Europe, Middle East and Africa, was presented to Noetica in recognition of a pioneering new technology that is transforming outbound activity for contact centres around the world. It enables contact centres to be much more precise and agile in their targeting of proactive outreach activities, through highly visual and generally accessible methods of data segmentation.

This is the second time Noetica has received a ContactCenterWorld Top Ranking Performers Gold Medal, having won the Contact Centre Technology Innovation Award in 2020. Chief Commercial Officer at Noetica, Steven Brooks, states: "For many contact centres the role of outbound activity has evolved from being a purely sales-focussed task to encompassing a wide range of call types, from call back requests, post sales customer service, support and surveys, as well as appointment setting and reminders."

Steven adds: "Noetica is enabling these contact centres to be far more sophisticated in how they operate their outbound activities, and we are delighted that programme of research and development in this important area has been recognised by ContactCenterWorld."

#contactcenterworld

Date Posted: Thursday, June 29, 2023