#contactcenterworld

San Francisco, CA, USA, Aug, 2023 - LiveVox (Nasdaq: LVOX), a cloud CCaaS platform built to transform contact center performance,  announced a new partnership with Jenne, Inc., a cloud services brokers and value-added distributors of technology solutions. The partnership will provide Jenne’s array of value-added resellers throughout North America with immediate access to the LiveVox platform, enabling their clients to seamlessly transition away from inflexible on-premise contact center solutions and take advantage of capabilities, including AI and automation.

In order to accommodate the accelerating shift to the cloud, contact centers need partners capable of delivering technology combined with expert support and implementation. This partnership will combine LiveVox’s cloud contact center solutions – designed to enhance agent performance and improve customer experience – with Jenne’s pre- and post-sales support to deliver tangible results and ROI for the contact center industry.

"This partnership provides Jenne and its partners with a simple and substantive CCaaS solution – while helping LiveVox increase its North American distribution through Jenne’s impressive network," said John DiLullo, CEO, LiveVox. "You simply can’t deliver the AI capabilities customers want using legacy, on premise contact center solutions. As an increasing number of organizations look to shift to the cloud, LiveVox and Jenne will provide them the capabilities, speed, flexibility, and support needed to maximize their performance."

"LiveVox’s proven CCaaS platform simplifies the way contact center leaders create seamless customer journeys while increasing collaboration and efficiency to deliver a faster route to ROI," said Michael Gottwalt, Vice President Cloud Solutions & Enablement, Jenne, Inc. "We’re excited to partner with LiveVox to deliver game-changing solutions to the market as the shift to the cloud intensifies."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com

Date Posted: Friday, August 18, 2023