#contactcenterworld

Wellington, New Zealand, Aug, 2021 -- Dialpad has selected Kordia as its NZ Telco partner - a move that supports both companies' focus on bringing communication and collaboration tools to local businesses.

Dialpad is an artificial intelligence-powered cloud calling platform targeted at businesses ranging from one-person SMBs to global, enterprise organisations. It covers voice, video, messages, and meetings across existing devices, with the added benefit of AI-powered call recording and transcription.

Murray Goodman, Kordia Head of Product, points out that working from anywhere is the new norm today, and Bring Your Own Device (BYOD) is an established principle for most organisations.

"With Dialpad, our customers can utilise a single platform designed to provide next-level communications and fill an obvious gap in the service-related industry," he says.

"This is a solution which has market demand right off the bat."

Benjamin Relf, Dialpad Country Lead, says the company’s platform offers talk, messaging, meetings, and contact centre — all in one beautiful, easy-to-use app.

"Dialpad Voice Intelligence employs natural language processing and voice recognition to provide recommendations and transcripts to customer service agents in real-time, then delivers comprehensive post-call note. It makes life easier for agents and service better for customers."

"Kordia has a rock-solid track record in network reliability, with 24/7 monitoring and network protection via Kordia’s Security Operations Centre. Building Dialpad solutions on Kordia’s foundation delivers a sound value proposition, which brings confidence that we can expect rapid expansion of our local reach through the new partnership."

Kordia will not only be a Dialpad reseller, but also become the New Zealand SIP / calling provider for every local Dialpad implementation. Previously, SIP trunking was provided out of Australia. This will extend to existing Dialpad users which include well-known Kiwi software companies like Xero, Trade Me and Vend.

Andre Morgan, Vend IT Manager, said they would spend 40% of their time solving phone issues.

"With Dialpad, my team can provision users and spin up new offices around the world in an instant."

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Posted by Veronica Silva Cusi, news correspondent
Source: https://www.kordia.co.nz

Date Posted: Friday, August 6, 2021