Nectar Services Applauded by Frost & Sullivan
Santa Clara, CA, USA, Sept, 2019 -- Based on its recent analysis of the global market for proactive network management and monitoring solutions for enterprises, Frost & Sullivan recognizes Nectar Services Corp with the 2019 Global Customer Value Leadership Award for enabling support for cloud, hybrid, and on-premises platforms. Its solution's interface provides support for enterprise IT operations with session health correlation across the platform, network, and endpoint environments.
"To address recent industry transitions, such as the increased use of cloud-based platforms, the company leveraged its expertise in the area of unified communications and collaboration to develop Nectar 10. In particular, Nectar 10 offers best-in-class management across multi-vendor collaboration ecosystems effectively," said Rohan Thomas, Industry Analyst at Frost & Sullivan. "Built from the ground up, Nectar 10 improves on the company’s flagship unified communication management platform, also know as UCMP, enabling stronger real-time visibility, troubleshooting, and reporting for modern collaboration environments. Nectar 10 also allows existing customers to migrate from the legacy UCMP to the new platform seamlessly with an add-on approach rather than a rip-and-replace method."
"The company built a team of expert professionals, based in the United States, the United Kingdom, India, and other regional markets to handle queries from customers. It adds a personal touch with customizable solutions that match the customer’s operations environment. It simplifies call quality measurement and overall user satisfaction rates, allowing customers to make prompt decisions with reliable information," noted Thomas. "By developing solutions for well-known platforms from Cisco, Microsoft, and Avaya, Nectar has positioned itself as one of the most recognized brands in the market."
"Nectar is honored to be recognized by Frost & Sullivan and receive this leadership award. Where traditional solutions offer broad, generic solution sets, we’ve purpose-built Nectar 10 to address the specific, session-based nature of voice, video and real-time communications services," said David Giangano, Chief Executive Officer at Nectar. "So, in addition to simplifying the deployment and management of UC networks, Nectar is ensuring that IT operations teams have the right tools to optimize user experiences across communications environments."
Each year, Frost & Sullivan presents this award to the company that demonstrates excellence in implementing strategies that proactively create value for its customers with a focus on improving the return on the investment that customers make in its services or products. The award recognizes the company’s unique focus on augmenting the value that its customers receive, beyond simply good customer service, leading to improved customer retention and customer base expansion.
Posted by Veronica Silva Cusi, news correspondent
Date Posted: Monday, September 30, 2019
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