#contactcenterworld

St. Louis, MO. and Santa Clara, CA, USA, June 8, 2021 -- InterVision, an IT strategic service provider and Premier Consulting Partner in the Amazon Web Services (AWS) Partner Network (APN), has recently been awarded a contract for Amazon Connect through California Department of Technology (CDT)'s California Network and Telecommunications (CALNET) program. By combining its twenty years of experience in communications and specialization supporting government agencies with AWS cloud, InterVision provides a simple to use, omnichannel, cloud-based contact center solution. Through the CALNET program, CDT gives state and local agencies an easy way to find and select contact center services.

Government organizations are increasingly being challenged to provide reliable and flexible contact centers that keep up with the increased number and rapidly changing requests for information. As a result, many organizations are turning to the cloud to quickly scale, deploy a contact center and lower costs. However, moving mission critical workloads like contact centers to the cloud can be complex and many organizations struggle to maintain continuity through the process and fully integrate the solution into their existing services.

"We are looking forward to making CALNET and AWS proud to have selected InterVision as a go-to provider for Amazon Connect solutions for the State of California," said Aaron Stone, CEO, InterVision. "InterVision has spent decades providing progressive contact center solutions and we've combined that experience with our APN Premier Consulting Partner status to deliver Amazon Connect solutions with unrivaled capabilities and savings."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com

Date Posted: Thursday, June 10, 2021