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Tokyo, Japan, April 2022 - Transcosmos inc. hereby announces that the company has co-developed an application Jasmy Secure PC for Contact Center with Jasmy Incorporated (Headquarters: Tokyo, Japan; President and COO: Kazumasa Sato). The application works as a comprehensive solution to address challenges in operating home-based contact centers that have increased given the rapid spread of telework. Putting in place a framework that ensures a high level of agents' work performance regardless of their work locations, and securer management features as a standard, Jasmy Secure PC for Contact Centers delivers outstanding home-based contact center services.

The Jasmy Secure PC for Contact Centers is built on Transcosmos's experience in operating contact centers, as well as its know-how in managing home-based contact centers with roughly 3,000 workstations - home-based contact center networks in Japan. In addition, the application is designed from a contact center management perspective that only contact center players can offer, and it also comes with security monitoring features. With this application, contact centers can smoothly shift to home-based centers whilst seamlessly managing both home-based and center operations.

Transcosmos and Jasmy launched a technical verification pilot program on Jasmy Secure PC for Contact Centers in 2021. The application is already up and running on about 300 workstations on a trial basis, and is successfully demonstrating its ability in managing agents and addressing security challenges. With the aim of providing a secure and reliable home-based contact center environment for clients, Transcosmos will continue to install and use the application as a standard feature for home-based contact center operations.

#contactcenterworld

Posted by Veronica Silva Cusi, the news correspondent
Source: https://www.prweb.com

Date Posted: Thursday, April 28, 2022