© ContactCenterWorld.com
www.ContactCenterWorld.com

Cisco Advances Interoperability with Microsoft Teams Certifications for Cisco Board Pro and Webex Contact Center

#contactcenterworld

San Jose, CA, USA., Mar, 2023 — Cisco delivered an update on its partnership with Microsoft originally announced at Microsoft Ignite 2022 in October. Furthering their joint vision of putting choice in the hands of customers by bringing Microsoft Teams to Cisco collaboration technology, Cisco announced two new certifications to help customers better communicate across platforms. Cisco Board Pro is now certified to run Microsoft Teams Rooms natively on the device and Webex Contact Center is tightly integrated with Microsoft Teams.

Extending the interoperability of Cisco’s hardware and software portfolios empowers customers with seamless, connected experiences that can be customized to best suit their needs. With customer expectations for flexible collaboration at an all-time high, this partnership delivers interoperable solutions that enhance hybrid collaboration happening from any workspace.

"In today’s era of hybrid work, it is essential to provide multiplatform experiences that offer more choice, flexibility and seamless customer engagement," said Jeetu Patel, EVP and GM, Security & Collaboration, Cisco. "Our partnership with Microsoft does just that by empowering Cisco and Microsoft customers alike to engage in truly frictionless collaboration."

"We’re committed to bringing leading collaboration hardware and software to market together to put choice in the hands of our customers," said Albert Kooiman, Senior Director of Microsoft Teams Devices, Partner Engineering and Certification at Microsoft. "Today’s announcement marks a milestone in quickly bringing this to market together with Cisco."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://newsroom.cisco.com

Date Posted: Friday, March 31, 2023



About ContactCenterWorld.com
ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today.