#contactcenterworld

Woodbridge, ON, Canada, Sept, 2021 -- Upstream Works Software Ltd., a provider of cloud-based omnichannel contact center solutions, announces that Upstream Works Assist knowledge management is now available in AWS Marketplace. AWS Marketplace is a digital catalog with thousands of software listings from independent software vendors that makes it easy to find, test, buy, and deploy software that runs on Amazon Web Services (AWS). Clients can enhance their Upstream Works for Amazon (UWA) offering with Expert Assist, an internal knowledge management system that can be utilized by agents on any channel.

Upstream Works provides end-to-end contact center solutions that accelerate digital transformation and streamline operations. Upstream Works Assist knowledge management provides agents with a knowledge base that is powered by Natural Language Processing (NLP), Super Search functions and artificial intelligence (AI) so agents can offer quick and accurate resolutions. 

"We are continuing to expand our AWS Marketplace offerings with Expert Assist for Upstream Works for Amazon Connect," said Rob McDougall, CEO of Upstream Works. "An internal knowledge management system like Upstream Works Assist provides contextual guidance across all channels, ensuring that agents are providing customers with fast and accurate resolutions."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.globenewswire.com

Date Posted: Monday, September 13, 2021