Upstream Works Assist Knowledge Management is Now Available in AWS Marketplace
Upstream Works provides end-to-end contact center solutions that accelerate digital transformation and streamline operations. Upstream Works Assist knowledge management provides agents with a knowledge base that is powered by Natural Language Processing (NLP), Super Search functions and artificial intelligence (AI) so agents can offer quick and accurate resolutions.
"We are continuing to expand our AWS Marketplace offerings with Expert Assist for Upstream Works for Amazon Connect," said Rob McDougall, CEO of Upstream Works. "An internal knowledge management system like Upstream Works Assist provides contextual guidance across all channels, ensuring that agents are providing customers with fast and accurate resolutions."
Posted by Veronica Silva Cusi, news correspondent
Date Posted: Monday, September 13, 2021
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