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TCN Named a Product Challenger in 2023 ISG Provider Lens™ Contact Center as a Service #contactcenterworld Focused on cloud-based platforms and contact center solutions, the study evaluates CCaaS providers that offer solutions for a better customer experience while integrating technical requirements across industries globally. It also evaluates providers based on their platform capabilities, open architecture, AI and machine learning capabilities - including speed, reliability, scalability and embedded analytics - and the overall quality of the solutions offered. "We are excited to be named as a Product Challenger again in the competitive global contact center industry." -Terrel Bird, CEO & co-founder of TCN "We are excited to be named as a Product Challenger again in the competitive global contact center industry," said Terrel Bird, CEO & co-founder of TCN. "Customer service and innovation are two of the things we pride ourselves on most at TCN. We value and take to heart the feedback from our customers and organizations like ISG. This gives us insight into what is important to our customers and what we need to focus on as a company and how we can provide contact centers with all the technology they need to better service their customers." "Operator by TCN empowers contact centers via seamless integration and delivery of all critical call center functions including authentication and administration, on a single powerful scalable platform," said Kenn Walters, global lead analyst at ISG. ISG's 2023 report evaluates 22 relevant software vendors and service providers in the global market based on the following evaluation criteria: strategy & vision, tech innovation, brand awareness and presence in the market, sales and partner landscape, breadth and depth of portfolio of services offered and CX and recommendation. #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Thursday, September 21, 2023 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |