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Toku Launches a Contact Centre Platform to Deliver Better Omnichannel Customer Experiences


Singapore, July, 2022 -- Toku, Asia Pacific’s dedicated cloud communications company, announced the launch of its contact centre platform. The platform provides an omnichannel cloud-based solution that helps businesses operating in Asia Pacific (APAC) digitalise, automate, and scale their contact centre operations so that they can build better and seamless customer experiences.

Toku CCaaS launch

In today’s digital-first environment, customers have a new set of expectations when interacting with brands online.

In a new survey among 1,000 Singapore consumers, findings have shown that:
82% of Singapore consumers do not want to engage with more than two touchpoints for any given enquiry or communication, and
More than 65% of Singapore consumers expect companies to keep track of their details and all previous interactions to facilitate communications

This means that companies are challenged to get a deeper understanding of customer journey touchpoints to drive better customer satisfaction levels, boost customer loyalty, and provide a better customer experience.

Toku Contact Centre is comprised of a cloud-based communication platform with Communication APIs enhancements that give agents the flexibility to deliver a seamless customer experience across multiple channels. 

Thomas Laboulle, Founder and CEO of Toku said, "The demand for bespoke contact centre solutions is expected to grow dramatically across APAC, as fast-growing companies in the region look for ways to enhance their customers’ journeys and deliver better online experiences. With this in mind, we have designed our platform to accommodate the needs of enterprise businesses like foodpanda that require flexibility and scalability to help them achieve their business objectives. As their cloud communications partner, we strive to make it easier for our clients to focus on what’s most important to them – creating engaged and happy customers to sustain business growth."

"Thanks to Toku’s deep knowledge of our business needs, they have helped create bespoke solutions for a complex foodpanda ecosystem across 11 markets and different business lines. Many more exciting solutions are in the works for our partners and customers, and we look forward to implementing them with Toku’s technical support" said Hossein Entekhabi, Senior Director, Central Operations (APAC) at foodpanda.


Posted by Veronica Silva Cusi, news correspondent
Source: https://toku.co/press-toku

Date Posted: Friday, July 8, 2022

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