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Campbell, CA, USA, Oct, 2021 -- 8x8, Inc. (NYSE: EGHT), an integrated cloud communications platform provider, announced enhanced cloud connectivity and reliability capabilities in Canada, providing Canadian organizations with business resilience and data sovereignty adherence. Leveraging patented 8x8 Global Reach™ technology, Canadian organizations can further strengthen employee communications and customer engagement across a distributed workforce using 8x8 XCaaS™ (eXperience Communications as a Service™), which includes fully integrated cloud contact center, voice, video meetings, team chat, and CPaaS APIs and embeddable apps.

"As Canadian organizations embrace digital transformation and the shift to hybrid work, they recognize that cloud services can ensure greater business resilience. We expect cloud communications adoption to accelerate in Canada as a result of this increased awareness of the need for more agile technology consumption," said Elka Popova, VP of Connected Work Research at Frost & Sullivan. "Driving this growth are global cloud providers that have compelling integrated communications, collaboration, and contact center offerings such as 8x8 XCaaS. 8x8 is helping Canadian companies enhance employee and customer engagement while meeting their specific reliability, quality of service, and data sovereignty requirements."

Organizations can mix-and-match 8x8 XCaaS cloud communications and contact center plans and services to meet their unique requirements with the flexibility to adjust to changing needs in the future.

"8x8 XCaaS provides Canadian organizations the benefit of an empowered modern communications experience," said Michael Carnevale, Manager of Product and Partner solutions at CDW Canada. "Our partners and their customers can rest assured knowing that they will experience improved employee productivity, delighted customers, and deeper insights for smarter decisions and a more agile organization."

"We found ourselves challenged in managing our distributed workforce, not only because of a lack of resilience and stability of the calls, but also because of a lack of reporting and analytics capabilities required within our organization," said Alex Paré, Network Specialist at Decathlon Canada. "8x8 XCaaS allows our workforce to communicate, collaborate, and engage with colleagues and customers from anywhere in a reliable and flexible manner, allowing us complete visibility and insights to provide exceptional customer experiences."

"For many organizations in Canada, data sovereignty is a huge roadblock to choosing the products and services their organization requires," said Hunter Middleton, Chief Product Officer at 8x8, Inc. "With our enhanced global infrastructure and capabilities, Canadian organizations can rest easy knowing their employees can communicate and engage customers securely while remaining compliant."

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Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com

Date Posted: Monday, October 18, 2021