#contactcenterworld

Palo Alto, CA and Denver, CO, USA, June 14, 2023 - Zenarate, an AI Simulation Training solution for contact center agents, announced it has won the Banking Tech Award in the FinTech of the Future – Artificial Intelligence & Machine Learning Category. The award was presented earlier this month at the 2nd annual Banking Tech Awards USA hosted by FinTech Futures in New York. Zenarate's solution was recognized for how it is transforming how contact center agents learn and perform at a growing roster of global banking clients.

Zenarate AI Coach is the "flight simulator" for customer and prospect engagement where agents in training are immersed in life-like conversation, screen, and chat simulations to master high-impact topics they will face with live customers and prospects.

Zenarate uses NLP and NLU to provide agents a life-like simulation training experience. With Zenarate's AI Coach, newly hired and tenured agents in training role-play with their personal unbiased AI Coach, from home or office, using their own words without any scripting. 

"We are thrilled to be recognized by the Banking Tech Awards USA for our AI Coach simulation training solution that improves agent confidence and performance," said Brian Tuite, CEO and Founder of Zenarate. "Winning a Banking Tech Award, especially in the FinTech of the Future – Artificial Intelligence & Machine Learning Category, is a reflection of our national and regional bank clients using their AI coach to transform KPIs in customer service, collections, fraud, wealth management, and banking centers."

The Banking Tech Awards USA recognize the outstanding achievements and successes in the banking and fintech industry across the United States and offer categories for banks, financial institutions, software providers, teams and individuals to enter. Winners were announced during a gala event attended by more than 250 guests from the banking and financial industries in New York City, New York on Thursday, June 1.

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Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com

Date Posted: Friday, June 16, 2023