#contactcenterworld

Columbia, SC, USA, July, 2021 -- Swampfox Technologies, Inc. (Swampfox), announced the availability of First In Line (FIL) 3.1, the newest release of their Callback solution. First In Line 3.1, following prior releases for other platforms, is unique as Swampfox has dedicated the entire version to integrating and extending multiple Cisco contact center solutions. Large contact centers which use Cisco UCCE and PCCE can now quickly and easily integrate Swampfox FIL Callback to reduce caller hold-time and smooth call volume peaks and valleys, resulting in higher customer satisfaction, more efficient operations and reduced costs.

With FIL 3.1, Swampfox has extended their feature-rich callback solution to support the leading enterprise contact centers from Cisco, including: Cisco UCCE 12.5 - Unified Contact Center Enterprise, Cisco CVP 12.5 - Cisco Unified Customer Voice Portal, Cisco Call Manager, CUCM 12.5 - Cisco Unified Call Manager, Cisco PCCE 12.5, Packaged Contact Center Enterprise, Cisco Finesse 12.5, Cisco Virtualized Voice Browser 12.0, and Cisco Voice Gateway – Cisco ISR 4351.

"Deeper, more robust integrations with Cisco contact center technologies is an important step for our organization, partners and clients," says Bob Cooper, CEO at Swampfox. "While our solutions have enhanced Cisco's contact center solutions for quite some time, with First In Line 3.1, we bring a complete packaged solution for managing callbacks and service levels that is lacking in native Cisco solutions."

"First In Line 3.1 is a clear message that ensuring our solutions are built for the various Cisco contact center platforms is important to Swampfox," says Cooper. "The bottom-line is that our solutions make Cisco-based contact centers more effective and enable a higher level of customer experience. We don't compete with Cisco, we enable Cisco clients to get more from their investment through our customer experience solutions."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com

Date Posted: Tuesday, July 20, 2021