Sepa Targeted in ‘Significant’ Cyber Attack Affecting Contact Centre
The Scottish Environment Protection Agency (Sepa) confirmed that it is responding to a significant cyber attack affecting its contact centre and internal systems.
While core regulatory, monitoring, flood forecasting and warning services continue, communication into and across the organisation is significantly impacted.
Executive director David Pirie said: "At one minute past midnight on Christmas Eve, Sepa systems were subject to a significant and ongoing cyber attack.
"The attack is impacting our contact centre, internal systems, processes and internal communications.
"We immediately enacted our robust business continuity arrangements, with our core regulatory, monitoring, flood forecasting and warning services adapting and continuing to operate.
"Our Emergency Management Team is working with Scottish Government, Police Scotland and the National Cyber Security Centre to respond to what appears to be complex and sophisticated criminality.
"While we continue to liaise closely with resilience partners, we’re asking for those who
Further updates will be provided on the website as more information becomes available.
Posted by Veronica Silva Cusi, news correspondent
Date Posted: Monday, December 28, 2020
ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today.