The Fine Art of Inclusive Customer Service
No one likes to be left out! No one deserves to be excluded! No one asks to be ignored! But that is what is happening daily in our Customer Service environments!
We cater for the mainstream, the bulk of our clients and we tend to treat them like sheep or rather as "lambs for the slaughter"! We get them in and we get them out! As quick as possible, as many as possible! But, occasionally and I mean occasionally, this does not happen. Customer service steps up, and shouts "STOP"!
Customer Service reduces the speed on the conveyer belt of calls and puts more hands on the job! Hands in this instance being the "operative" word.
Having recently watched the Starbucks Video, where in Florida, Starbucks have implemented a webcam live display at their drive through to cater for the large number of deaf customers in the area, you start to realize, that it is time, we did more of this.
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