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NICE inContact CXone Improves Customer Experience with Textel


Salt Lake City, UT, USA, Jan, 2018 -- NICE inContact, a NICE (Nasdaq:NICE) business, announced that Textel (textel.net) is integrating its SMS application into NICE inContact CXoneTM, a cloud customer experience platform. 

Textel provides businesses the opportunity to text with their customers using their existing business phone number, extending the SMS capability of CXone by adding two-way SMS functionality and mass texting.

"Textel is excited for this partnership with NICE inContact and being part of CXexchange," said James Diel, CEO of Textel "Our technology helps brands easily connect with their customers via the preferred medium of text. Texting significantly lowers call volumes, increases Net Promoter and Customer Service Index (CSI) scores as well as generates leads. Textel is now proudly integrated with CXone."

"Today's mobile customers look for the convenience of text messaging instead of phone calls for simple customer service requests," The customer experience includes much more than voice interactions," said Paul Jarman, CEO of NICE inContact. "With Textel's SMS functionality NICE inContact customers can improve customer experience by providing service for customers via two-way text or proactive text notifications. We welcome Textel as part of the CXexchange marketplace."


Posted by Veronica Silva Cusi, news correspondent
Source: Nice

Date Posted: Tuesday, January 23, 2018

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