#contactcenterworld

Palo Alto, CA, USA, Oct, 2021 -- Uniphore announced that it has completed its acquisition of Jacada and is unveiling a comprehensive platform that will further enable enterprises to transform customer experiences.

Uniphore’s integrated Conversational Automation (CA) platform now combines Conversational AI, workflow automation, Robotic Process Automation (RPA), low-code/no-code capabilities and a business friendly UX to transform and democratize customer experiences. This empowers contact center agents to deliver personalized and empathetic interactions.

Digital transformation is key to contact centers providing the ultimate modern day customer service experience and how conversations are handled during the entire customer journey — pre, during and post interaction.

"I’m extremely proud of the work that the teams at Uniphore and Jacada have done to make the integration of the Jacada platform into ours smooth and seamless," said Umesh Sachdev, CEO and Co-founder of Uniphore. "The power of the two platforms coming together, along with our future innovations in the CA space will truly transform the customer experience in a range of industries, from sales and marketing, to education, HR, healthcare and beyond."

"Conversational Automation really is the next frontier in digital transformation. Organizations have an urgent need for platforms that provide end-to-end support for the customer experience," said Dan Miller, Lead Analyst and Founder at Opus Research. "With the acquisition of Jacada and the integration of its low-code/no-code interface and unattended RPA capabilities, the potential for Uniphore’s platform grow beyond contact centers and customer service to truly enterprise-wide applications.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.uniphore.com

Date Posted: Monday, October 25, 2021