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Charlottetown, PEI, Canada, June, 2021 -- Advantage Communications Inc., a Global BPO / Contact Center leveraging innovation and analytics to deliver customer experiences for top brands, has launched a new speech analytics software that it is now using within its contact centers to uncover actionable intelligence across customer service interactions, significantly improving the customer experience of its clients.

The Conversational Q Advantage, or CQ Advantage, speech analytics software uses contact center artificial intelligence (AI) and machine learning to record and anaylze 100 percent of customer interactions across all channels - empowering Advantage Communications to fully understand customer expectations for each of its clients.

"We are incredibly excited to have begun leveraging our brand-new speech analytics technology into our client’s customer service programs. Our Conversation Q Advantage gives us the ability to seamlessly leverage analytics across all customer interactions, gaining key insights into what makes our client’s customers happy," commented Gregory Hough, President and CEO at Advantage Communications Inc.

"CQ Advantage joins our extensive family of state-of-the-art contact center technologies, ensuring that Advantage Communications is able to deliver seamless customer service and frictionless customer experiences that drive profitability, customer loyalty and cost savings to our clients."

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Posted by Veronica Silva Cusi, news correspondent
Source: https://www.thenewswire.com

Date Posted: Friday, June 25, 2021