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Genesys Named the Growth and Innovation Leader in New Frost & Sullivan Report #contactcenterworld "Customer experience has emerged as a top priority for businesses across all segments and industries, increasing the need for reliable, intuitive and scalable customer engagement solutions that adapt to their rapidly changing needs," said Marylou Maco, Executive Vice President of Global Sales and Field Operations at Genesys. "Businesses require a platform that can empower them orchestrate their customer data, communication channels, and technologies to deliver highly personalized, empathetic experiences for their customers. Our focus on bringing the industry's most innovative, fully integrated CX platform to our customers is what makes Genesys stand out, and it is why we couldn't be more excited to be recognized by Frost & Sullivan as we deliver on our purpose to deliver the power of empathy to every experience." "The breath of Genesys offerings, strong professional services expertise, partner ecosystem, and understanding of and execution on evolving customer care areas such as AI and CX set Genesys apart in the enterprise-class segment," says Nancy Jamison, Industry Director in ICT at Frost & Sullivan. Genesys received the highest ranking for both growth and innovation, stemming from its ability to offer an all-in-one cloud contact center platform, the most complete marketplace, myriad high quality native features, a simple user interface, and stellar customization capabilities. #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Friday, June 18, 2021 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |