© ContactCenterWorld.com
www.ContactCenterWorld.com

Dover Federal Credit Union Drives Steady Membership Growth with Shift from Chat to Full Digital Customer Service

#contactcenterworld

New York, NY, USA, July 12, 2022 -- Glia, a provider of Digital Customer Service (DCS), has helped Dover Federal Credit Union transition from a phone-based contact center with online chat capabilities to Glia's digital-first DCS platform. Members can now transition seamlessly between chat, OnScreen voice and video, with online collaboration tools, including CoBrowsing, bringing Dover Federal's "legendary service" to the digital realm.

Glia has helped Dover FCU transition from a phone-based contact center to Glia's digital-first DCS platform.

"Glia reshaped how we do business with its 100% digital-first approach. We reimagined everything and completely changed how we engage with our members. This allows us to leverage technology and be leading in our industry," said Tyler Kuhn, Chief Marketing and Digital Experience for Dover Federal Credit Union.

"By going 'all-in' with Glia's Digital Customer Service platform—including Glia Phone—Dover Federal Credit Union is a powerful example of the value a truly digital-first approach provides. Members are experiencing faster, better services across all channels and employee satisfaction is high," said Dan Michaeli, Co-Founder and CEO of Glia.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com

Date Posted: Wednesday, July 13, 2022



About ContactCenterWorld.com
ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today.