© ContactCenterWorld.com
www.ContactCenterWorld.com

Martello iQ Wins Top Marks in TechGenix Product Review

#contactcenterworld

Ottawa, Canada (February 22, 2021-- Martello Technologies Group Inc., ("Martello" or the "Company") (TSXV:MTLO), a provider of digital experience monitoring (DEM)solutions, announced that its iQ software solution has received a 4.5/5 rating in a product review by Microsoft MVP Brien Posey, published on TechGenix. Martello iQ is a digital experience and IT analytics platform that consolidates and analyzes data from multiple monitoring, IT services management and business applications for a more comprehensive view of how critical services and applications, such as Microsoft 365 are performing.

"Rather than simply building a third-party monitoring tool as so many other vendors have done, Martello has created a tool that not only imports the data produced by all of your existing monitoring tools, but performs root cause analysis to increase the availability of critical IT services," said Brien Posey. "Multitenancy in iQ is especially valuable, allowing IT teams to monitor multi-cloud environments such as multiple Azure subscriptions. Though multitenancy is becoming increasingly common, relatively few IT tools currently support it, so this is an important differentiator for Martello iQ."

TechGenix, which provides content and reviews to IT professionals globally, published the ‘gold star’ review this month, highlighting the tool’s value to enterprise IT professionals. The review cited several factors in determining the Martello iQ product’s score, including the dozens of integrations it supports, ingesting data from all of the disparate tools that an enterprise class organization is likely to be using. The solution’s multitenancy is another critical capability highlighted by Posey, allowing IT teams to monitor multi-cloud environments such as multiple Azure subscriptions. The Martello iQ software’s ability to not only ingest but also perform root cause analysis dramatically reduces the time required to solve problems, by reducing the complexity that is inherent in monitoring hybrid cloud resources. This can help organizations increase the availability of critical IT services.

Leiden University Medical Center (LUMC) in the Netherlands uses iQ: "Martello’s solutions have grown with us and helped us manage our multi domain and hybrid cloud environment more effectively," said Willem Bouwman, IT Specialist, SQL Database and Monitoring Engineer in the Information Technology and Digital Innovation department of Leiden University Medical Center. Read the Leiden University Medical Center Case Study.

#contactcenterworld

Date Posted: Wednesday, February 24, 2021



About ContactCenterWorld.com
ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today.