© ContactCenterWorld.com
Frost & Sullivan Acclaims Apogee Interactive Best in Class for Customer Engagement Using AI-powered Energy Analytics #contactcenterworld "Apogee's models use customer, weather, smart grid, and other available information to generate energy insights that are meaningful to customers," said Abhigyan Tathagat, Senior Industry Analyst. "The progressively enhanced analytics of its energy engagement solution helps clients move from simple billing data to smart-meter data and other customer personalization inputs. Uniquely, Apogee's platform predicts how customers benefit from alternative pricing models, while also educating them on specific behaviors influencing that decision, even when they have rooftop solar panels." Jim Malcom, Apogee's COO, stated, "We are honored to be recognized by Frost & Sullivan as an innovation leader. This award is a validation of the great work of our entire team and our clients' desire to improve their customer's engagement." "The company's superior end-customer engagement, application diversity, technical capabilities, and AI-based bill management mechanism clearly distinguishes its technology from that of its competitors," noted Tathagat. "Moreover, Apogee's strong client relationships and project implementations with leading electric utilities demonstrate its reliability and business capabilities to effectively address persisting industry challenges." Each year, Frost & Sullivan presents this award to the company that has demonstrated uniqueness in developing and leveraging new technologies that deliver significant customer value. #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Friday, September 24, 2021 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |