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Braze Announces Suite of Products Designed to Increase Productivity and Help Brands Build Customer Relationships #contactcenterworld "Marketing professionals are facing a dynamic environment with increasing customer acquisition costs, a shifting data ecosystem, and leaps in technology due to Artificial Intelligence," said Kevin Wang, Chief Product Officer for Braze. "Marketers need solutions that allow them to experiment faster to optimize how they reach, engage, and convert customers across owned and paid channels in order to drive business outcomes. These productivity features supercharge Braze, enabling brands to more easily create seamless and personalized experiences that customers expect across channels." "Now more than ever, team collaboration is necessary to achieve our goals. Using Braze, our teams have been able to work more efficiently and collaboratively, ensuring we can deliver on our objectives with greater speed and agility," said Ivy Wu, Vice President of Global Growth for ClassPass. "Specifically leveraging Braze Audience Sync, we’ve saved about two hours per month per channel just through automation. These new features will enable us to stay ahead of the curve and deliver the results we need to drive greater ROI and customer engagement." #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Thursday, May 18, 2023 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |