#contactcenterworld

Doncaster, UK, Aug 2, 2022 -- Workers at Doncaster’s BT call centre have staged a second strike as part of a nationwide strike.

More than 40,000 BT workers – including hundreds of Doncaster staff – walked out yesterday and on Friday.

The Communication Workers Union, which called the action, said the strike would cause "significant issues" and had "a serious effect" on the rollout of ultra-fast broadband.

Motorists honked their horns in support of strikers on the picket line outside the call centre in Wilmington Drive, Lakeside.

The Communication Workers Union, which called the action, said the strike would cause "significant issues" and had "a serious effect" on the rollout of ultra-fast broadband.

Motorists honked their horns in support of strikers on the picket line outside the call centre in Wilmington Drive, Lakeside.

BT staff voted last month to go on strike for the first time in 35 years, with union bosses arguing that a £1,500 pay rise proposed by the company was inadequate to help staff deal with the cost of living crisis.

The former state-owned monopoly is responsible for answering all 999 calls and drew up contingency plans to manage any disruption.

CWU general secretary Dave Ward said: "For the first time since 1987, strike action has taken place at BT Group.

"This is not a case of an employer refusing to meet a union's demands - this is about an employer refusing to meet us whatsoever.

"The serious disruption is entirely down to [chief executive] Philip Jansen and his friends, who have chosen to stick two fingers up to their own workforce."

He said BT staff had received a real-terms pay cut as a reward for working "under great difficulty" during the pandemic.

"These are the same workers who kept the country connected during the pandemic," he said.

"Without CWU members in BT Group, there would have been no home-working revolution, and vital technical infrastructure may have malfunctioned or been broken when our country most needed it."

He said Mr Jansen had "gifted himself" a £3.5m pay package amounting to a 32% pay increase, while BT's chief financial officer received £2.2m - a 25% increase.

He said £700m has also been paid out to shareholders.

"The reason for the strike is simple: workers will not accept a massive deterioration in their living standards," Mr Ward said.

"We won't have bosses using Swiss banks while workers are using food banks.

"BT Group workers are saying: enough is enough. We are not going to stop until we win."

The company said it spent two months negotiating with the CWU at the start of this year.

"When it became clear that we were not going to reach an accord, we took the decision to go ahead with awarding our team member and frontline colleagues the highest pay award in more than 20 years, effective 1st April," a spokesperson said.

"We have confirmed to the CWU that we won't be reopening the 2022 pay review, having already made the best award we could."

Last year, the firm carried out multi-million pound refurbishment of its site in Wilmington Drive, Doncaster, creating 350 new jobs.

BT’s Doncaster contact centre first opened in 1997 and the company said the refurbishment would help transform the way it works, create efficiencies and enable it to better serve its customers.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.doncasterfreepress.co.uk

Date Posted: Wednesday, August 3, 2022