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Bengaluru, India, Aug, 2022 -- Customer engagement platform Exotel has appointed former Airtel executive Angira Agrawal as global SVP of go to market and strategy, said a statement issued by the firm.

Agrawal will lead the charter to elevate customer propositions for the company's expanding clientele of multinational corporations.

In his previous stint, he was leading Airtel's growth in the west and BFSI nationally. He has worked at Skylo, Vodafone, NEC, Tata Communications, Persistent, Oracle, Unimobile (a bulk SMS startup).

"It's simply the beginning of the personalised, multichannel, human+AI powered customer experience era. Angira has an extensive professional network and a strategic grasp of large-scale commercial operations. He will be working with our global enterprise clients, who are building their customer experience programmes on top of the Exotel customer engagement platform, in accelerating their innovation cycles," said Sachin Bhatia, co-founder and chief growth officer, Exotel.

"Organisations today are increasingly outsourcing their customer engagement platforms to trusted providers, who can work with them on their current and future needs, while the organisations focus on the processes and systems that can build a differentiating customer experience. Exotel, along with Ameyo and Cogno AI, aims to offer a full-stack customer engagement platform through a single provider, giving scalability and security to its customers. This is an exciting time to come in, and help achieve this vision," said Agrawal.

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Posted by Veronica Silva Cusi, news correspondent
Source: https://economictimes.indiatimes.com

Date Posted: Thursday, September 1, 2022