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NFP Has Selected RingCentral's Cloud Communications Solutions for Employee and Customer Engagement #contactcenterworld Working closely with John Alexander Consulting (JAC), a carrier and cloud-neutral consulting firm, NFP conducted a search to select a secure and integrated communications solution to enable greater mobility for its employees and a best-in-class experience for its customers. "RingCentral solutions have played a critical role in our digital transformation — enabling us to achieve frictionless growth with higher productivity," said Mark Grosvenor, Chief Technology Officer, NFP. "We chose RingCentral because it provides the best integrated telephony solutions, innovative AI tools, and market-leading analytics – all in a secure environment. Most importantly, communications with our clients are now second to none – with RingCentral’s platform and 99.999% availability, there hasn’t been any downtime." Kim Ragland, Technology Operations, NFP, said the company has improved customer experiences by utilizing RingCentral’s unified communications, enhanced contact center, and world-class collaboration to replace disparate platforms in favor of an all-in-one solution. "By consolidating vendors, not only is the user experience improved, but NFP also generated substantial savings," added Ragland. "As an extension of NFP’s team, we are deeply versed in their technology strategy and committed to identifying not only the best-performing platform to support their current needs, but also one that addressed economies of scale, rapid installation, and pivotal redirection to match technology evolution," said Alexis Pomierski, Executive Director at JAC. "NFP is a true trailblazer bringing industry-leading practices, digital, and data-led disruption to the marketplace. We are excited to be part of NFP’s digital transformation journey," said Carson Hostetter, Chief Revenue Officer, RingCentral. "By moving to RingCentral, NFP is driving greater operational efficiencies and overall stakeholder engagement, optimizing for impactful business outcomes." #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Wednesday, September 13, 2023 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |