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3CLogic Announces Microsoft AppSource Certification for Microsoft Dynamics CRM


Rockville, MD, USA, April, 2019 -- 3CLogic, a provider of cloud contact center software for enterprise companies, announced the certification of its solution for Microsoft Dynamics CRM(R) and official listing on Microsoft’s Appsource(R). The combined offering provides enterprises greater change management control, enhances the efficiency of department representatives (i.e.: Sales, Help Desk, Customer Support, HR, etc.), and improves administrative visibility into what drives successful customer engagements and outcomes.

"We are excited to officially add 3CLogic to the Microsoft AppSource eco-system, expanding a decade-long relationship of providing deep telephony integrations with Microsoft Dynamics CRM," says Navya Pandiri, VP of Product Management at 3CLogic. "This marks another milestone as 3CLogic strives to complement and leverage CRM-stored data to extend the value of those platforms and the use cases they solve through dynamic and intelligent customer journeys. This is another example of how systems of records [CRM or Service Management solutions] and cloud call center solutions should be – working together and in sync, rather than in disjointed silos, to truly drive digital transformation."


Posted by Veronica Silva Cusi, news correspondent

Source: https://www.globenewswire.com

Date Posted: Tuesday, April 23, 2019

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