KM² Commended by Frost & Sullivan for Its Diversified Growth Strategy
Sao Paulo, Brazil, July, 2019 -- Based on its recent analysis of the Latin American and Caribbean contact center outsourcing services market, Frost & Sullivan recognizes KM2 Solutions with the 2019 Latin America and Caribbean Competitive Strategy Innovation and Leadership Award. KM2 delivers high-performance, quality services by setting up facilities in nearshore locations where it cultivates positive relationships with workers and communities. KM2 targets niche verticals and emerging market spaces and demonstrates high productivity and savings within a range of services.
"KM2 discerns previously unrecognized efficiencies and gaps. Instead of simply prioritizing winning business, it builds true partnerships to create better products, processes, and outcomes. These close working relationships make operations highly flexible, and add a personal touch that helps enhance dialogue and facilitate course changes," said Sebastian Menutti, Senior Industry Analyst at Frost & Sullivan. "Since its founding, the company has increased revenues and available capacity every year, and can meet startups' need for customer care or back-office seats, and larger customers' need for scale in customer engagement, sales and marketing, collections, and back-office processing."
"Our growth strategy has always been forward looking, yet tempered," President and CEO David Kreiss explains. "We've evolved ahead of client demand, continuously expanding capacity in our Caribbean and Latin America offices. However, we make sure to develop relationships with local officials and community leaders along the way to create strong roots and stable operations wherever we go. Our staff gets access to long, stable careers and our clients enjoy the high-quality performance of motivated employees."
"With its exceptional agility to adapt to client service and capability needs, KM2 has diversified its client base and established relationships with dynamic companies and underserved markets," noted Menutti. "Overall, due to its competitive differentiation based on sustainable growth strategies, KM2 Solutions is richly deserving of Frost & Sullivan's 2019 Competitive Strategy Innovation and Leadership Award."
Each year, Frost & Sullivan presents this award to the company that leverages competitive intelligence to successfully execute a strategy that results in stronger market share, competitive brand positioning, and customer satisfaction.
Posted by Veronica Silva Cusi, news correspondent
Date Posted: Thursday, July 25, 2019
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