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The Dispute Service Selects the Vonage Contact Center to Strengthen Landlord-Tenant Relationships

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London, UK, Sept 16, 2020 -- Vonage (Nasdaq: VG), a global provider in cloud communications helping businesses accelerate their digital transformation, announced that The Dispute Service Limited has selected the Vonage Contact Center to better serve its customer-base.

Established in 2003, The Dispute Service operates Tenancy Deposit Scheme (TDS), a UK government-approved tenancy deposit protection scheme, and offers landlords, agents and tenants Insured and Custodial tenancy deposit protection, which is legally required in the UK. The Dispute Service chose Vonage’s contact centre solution to integrate all communications channels without expensive, disruptive hardware changes, helping The Dispute Service deliver on its promise to resolve tenancy disputes quickly, fairly and for free.



"We are delighted to bring the Vonage Contact Center to The Dispute Service," said Alex Hillier, Interim Director of Technology at The Dispute Service. "Vonage has provided us with a single, flexible and scalable cloud communications solution, which will help us accelerate our business transformation and deliver a consistent and personalised customer experience at every touchpoint."

Rodolpho Cardenuto, President, Applications Group for Vonage, added, "Vonage is pleased that The Dispute Service chose us as its cloud communications partner. In an increasingly virtual world, it is essential for businesses to stay connected to employees and customers from anywhere – through whichever channel they choose. The demand for organisations to deliver exceptional customer experiences has never been greater, and that is the value that Vonage brings."

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Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com

Date Posted: Thursday, September 17, 2020



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