Sao Paolo, Brazil, Oct, 2017 -- Stefanini has been recognized as a technology partner by CA Technologies, its global partner for almost two decades. The recognition is unique in Latin America and awarded to solutions that, together with the CA products, build technological offerings with added value.
With the partnership closer than ever, Stefanini will integrate the Sophie cognitive service platform into CA Service Desk Manager (CA SDM) and CA Automic platforms. The CA SDM platform is designed to help IT service desk analysts better leverage time with a dynamic experience without fear of limited processes and metrics. CA Automic already offers cloud automation capabilities for the entire CA portfolio, extending its reach across diverse markets.
"Sophie’s integration with CA’s industry-leading tools has enabled us to create a robust and highly efficient solution to transform our customers’ experience of use," said Paulo Sgroi, account director, sales partner, CA Technologies.
According to the executive, joint work between companies has reached a level of global collaboration, allowing CA and Stefanini to set long-term goals for a greater integration of their tools. "The easy integration of Sophie with the SDM platform and the ability to automate highly complex processes via Sophie/Automic are singled out as key benefits of the project," says Sgroi.
For Alexandre Winetzki, director of research and development at Stefanini, "CA’s recognition is a validation of the Sophie platform’s ability to compete in the global market by offering technology with transformative potential for our customers, sustained and developed by professionals on three continents who work to make Sophie one of the most competitive cognitive care platforms in the world."
Currently, Stefanini counts on clients who have already automated 69% of all open calls in service desk. "Overall, the automation index in our operations is up 25%, expected to reach 40% by 2018. Virtually all of Stefanini’s operations already have some kind of automation, and we are working with CA to raise not just the index but the complexity of automated processes," adds Winetzki.
"Our experience in implementations of cognitive care allows us a unique level of maturity, from the evaluation of processes to be implemented to the support and improvement of the platform for our customers," adds Winetzki.
Posted by Veronica Silva Cusi, news correspondent
Date Posted: Thursday, October 26, 2017
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