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AT&T Deploys Dubber Corporation Limited's Unified Call Recording (UCR) and Voice AI #contactcenterworld The collaboration of AT&T Business and Dubber brings the Dubber Unified Call Recording and Voice AI to customers already on AT&T IP Toll-Free. Dubber Unified Call Recording and Voice AI can be added to existing IP Toll-Free services. Customers can easily connect voice data - including conversational content, sentiment analytics and call meta-data to big data sets, applications such as Salesforce, and more. "AT&T Business is again bringing industry-leading innovation to customers," said Steve McGovern, CEO, Dubber. "By eliminating the costs of legacy on-premise and application-specific call recording and then automating compliance, customer experience and call centre activity enterprises can gain an immediate reduction in capital expenditure and drive increased productivity." "Voice data is one of the last great untapped resources for companies," said Rich Shaw, Vice President, Voice & Collaboration, AT&T Business. "By making data and insights from conversations more accessible, we unlock the potential to drive digital and customer experience transformation through voice. With the pandemic and acceleration of remote work, moving to network-centric and unified call recording has never been more important. Together with Dubber, we can help answer these customer needs on a global scale." In addition to offering Dubber Unified Call Recording and Voice Data services with AT&T IP Toll-Free, the companies also announced Dubber Unified Call Recording service availability for businesses using Cisco Webex Calling with AT&T, as well as AT&T Hosted Voice Service (HVS) available today for United States customers. #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Wednesday, February 24, 2021 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |