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Skit to Tap Global Voice Customer Market with its AI-based Tech #contactcenterworld Bengaluru-headquartered Skit Co-founder and CEO Sourabh Gupta told TNIE that the company has now opened its US headquarters in New York. "We have observed that there is a huge demand for voice interfaces across contact support and the global market size will reach $496 billion by 2027," he said. Skit is going global with recent expansion into the South-East Asian market. "We have noticed that there is a high potential in this market for the adoption of conversational AI, especially for voice," Gupta said. There was an unprecedented increase in call volumes at bank call centres during the pandemic time, as customers tried to manage their portfolios amidst the chaos of hastily implemented work-from-home policy, financial instability and overnight change in consumers behaviour. #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Monday, November 15, 2021 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |