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Tokyo, Japan, Dec 14, 2022 -- transcosmos inc. hereby announces that transcosmos Korea, Inc. (Headquarter: Seoul, Republic of Korea; President and COO: Hiroyuki Tani; transcosmos Korea), its subsidiary that provides business process outsourcing (BPO) services for businesses in the South Korean market, has begun to deliver "transpeech," a voice recognition and analytics solution at its contact centers. Combining the solution with transcosmos's contact center operations expertise, transcosmos Korea will meet client demands and resolve challenges that the company identifies from an operational perspective.

Market demand for AI contact center solutions is rising in South Korea, and its market size is projected to grow at a compound average growth rate (CAGR) of 23.7% (source: Allied Market Research). Yet, even after deploying AI contact center solutions, many businesses still face challenges in utilizing such solutions. Under the belief that operational services must go together with AI solutions in order to help businesses resolve their challenges, transcosmos Korea launched a pilot service for its clients in March 2022. During the pilot phase, transcosmos Korea deployed a speech recognition solution to its existing clients, and validated the performance and quality of features, including auto-evaluation of customer service quality, real-time monitoring, as well as features that assist customer service agents in serving customers - all from customer service centers' and clients' perspectives. Ultimately, transcosmos Korea has built a packaged solution that combines an AI-powered solution and operational services.

With a goal of implementing the solution to 10 companies by the end of 2023, transcosmos Korea will drive the deployment of transpeech in the market. In addition, transcosmos Korea will continue to add more advanced features including automated machine learning, auto-summarization of customer conversation, and auto-categorization of customer conversation. At the same time, the company will expand the service coverage by uniting the solution with various other solutions that transcosmos offers.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prweb.com

Date Posted: Thursday, December 15, 2022