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Verint Launches AI Blueprint to Simplify Enterprise Investment in AI

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Melville, NY, April 17, 2019 -- Verint(R) Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company, announced the launch of AI Blueprint, a patent-protected conversation analysis system that identifies intelligent virtual assistant (IVA) use cases and accelerates automation. AI Blueprint unlocks the power of conversational data and returns specific insights for achieving an organization’s unique business goals. The system then delivers a "blueprint" of precisely how and where businesses can get started with AI or continue to grow their AI capabilities, reducing risk and leading to improved operational efficiency and faster ROI.

"Businesses today need a well-defined roadmap of the resources required to implement an intelligent assistant successfully. AI Blueprint fills this need," said analyst Dan Miller, founder of Opus Research. "This unique conversation analysis system offers organizations a package of key elements and resources to speed the time to value today and in the future."

"Understanding precisely how AI can be leveraged to support specific business goals is an ongoing industry challenge," said Tracy Malingo, SVP of product strategy at Verint. "At Verint, our chief goal is enabling organizations to effectively automate areas in the business with the greatest potential for ROI. AI Blueprint helps businesses understand the right place to start when it comes to implementing AI."

"IVAs are the future of customer engagement," said Verint’s Michael Southworth, general manager, intelligent self-service. "Yet delivering exceptional customer experience is like hitting a moving target because every business is unique. AI Blueprint helps ensure that an IVA strategy is consistently delivering exceptional customer experiences and driving operational efficiencies."

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Date Posted: Thursday, April 18, 2019



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