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RS Components Chooses Orange Business Services as Sole Managed Service Provider #contactcenterworld These projects are a central part of RS’ digital transformation, which is designed to reduce costs, modernise its network capabilities and bring on board new technologies. They include SD-WAN and telephony upgrades to future proof its business. With a fully integrated ecosystem that integrates connectivity, cybersecurity, collaboration and customer experience within a single managed platform, RS can run its business online remotely across thirty-two countries. The solution increases business agility, meets PCI DSS regulatory compliance mandates, and simplifies RS’ business processes. Importantly, it ensures that customers and partners have a consistent experience through multiple channels of engagement, both telephony and online. Orange has upgraded the company’s workspace capabilities through the integration with Microsoft Teams, which enables contact centre agents to work remotely. This has been invaluable to RS during the pandemic to keep their contact centre fully functional.
"The transformation journey with Orange has so far been very effective. It is one of true collaboration and partnership. The new Orange Business Services infrastructure supports a secure, resilient, futureproofed omni-channel offering, while supporting our remote working strategy," said Jes Riley, vice president IT Operations, RS Components. "With their contact centre solution providing a significant revenue stream and vital to their future business success alongside their network infrastructure, it was important that RS chose a partner that could support them to achieve their digital ambitions. Orange, through its flexible approach, has helped provide the answers to the business challenges they were looking for," said Kristof Symons, executive vice president, International, Orange Business Services. #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Thursday, April 15, 2021 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |