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TechSee Introduces Continuity,An Omnichannel Solution for Truly Customer-centric Visual Service


New York, NY, USA, May, 2022 -- TechSee, a provider in Computer Vision solutions for customer service, announced the launch of Continuity, a solution to improve the customer experience by syncing visual customer interaction data between self-service channels, live agent, and field agent interactions. This seamless approach reduces the need for repeated explanation or information entry by providing agents with visual context from the customer's self-support experience. Customer experience teams can now use traditional self-service channels like automated chat, phone, and messaging to capture visual information like video and images as well as guide customers to perform real-world activities using computer vision and AI, and if a live session with an agent is needed, all of the captured information is passed to the agent.

Eitan Cohen, CEO and Co-Founder of TechSee said: "Having to repeatedly explain an issue and repeat or re-enter information throughout a fragmented string of interactions is a frustrating situation we are all familiar with. Techsee's Continuity takes into account the full omnichannel journey, and delivers a continuous, seamless and visual customer experience."


Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com

Date Posted: Tuesday, May 24, 2022

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