LinkedIP Selected to Deploy A Successful Salesforce CTI for Enel
Weston, FL, USA, June, 2018 -- LinkedIP, a communications solution provider with 20 years of experience in offering phone systems and call center software, has presented a solution that integrates CRMs and VoIP based phone systems. ENEL is a multinational manufacturer and distributor of electricity and gas with operations in Africa, Asia, Central America, North America and Central America.
In Colombia, ENEL uses a team of call center operators and a Salesforce CRM backend to provide customer care and sales experiences. However, challenges arise when an agent has to invest significant time to look up sensitive information of a particular customer or prospect. In this sense, a recent report by QGate Software shows that, without a Telephony to CRM integration, a customer representative may take above 40 seconds in average to retrieve the necessary information to successfully identify a customer and its journey and thus provide the required assistance; doing the math of the amount of calls received a day times the number of customer reps results in a high accountable non efficient time . With that objective in mind ENEL approached LinkedIP to design and deploy a customized Salesforce CTI solution.
Posted by Veronica Silva Cusi, news correspondent
Date Posted: Friday, June 8, 2018
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