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Govt Strengthens 1031 Helpline with More Staff #contactcenterworld Though this number was already in use, the services associated with it have been increased, officials said. "Over the last one year of the pandemic, there were more than 20 government helpline numbers issued from time to time. Instead of releasing a new number, it was decided to strengthen the number 1031, publicise it, and ensure no call goes unattended," said a senior government official who asked not to be named. On Monday, the Delhi government doubled the number of lines on the helpline from 100 to 200, and increased the call centre executives running these lines from 30 to 60. To ensure all calls are answered and the correct information is disseminated, the Delhi government has also deployed senior officers at the call centre located in Noida. #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Friday, May 14, 2021 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |