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Fuze Announces New Compliance Integrations to Enhance Communications Data #contactcenterworld The increasingly distributed global workforce communicates across an expanding variety of mediums, putting businesses at greater risk of sharing critical information that may compromise data security or lead to a compliance violation. Fuze offers integrations with compliance solution vendors to streamline the compliance management process for enterprises, while helping IT, security, legal, call center supervisors, and people managers maintain data security. "With the rapid and permanent expansion of remote work, business leaders must scale compliance operations across a growing list of communications channels, while also handling drastically increasing usage," said Rear Admiral Dan MacDonnell, (US Navy Retired) senior security advisor at Fuze. "As enterprises emerge from the COVID-19 pandemic and embrace a hybrid model of in-person and remote work, Fuze’s integrations with leading compliance solution vendors enable organizations to remain vigilant and uphold data security." "We are excited to partner with Fuze to help global enterprises streamline compliance, security, and risk management for Fuze calling and chat communications," said Anthony Cresci, VP of Business Development and Operations at Theta Lake. "Business leaders and employees rely on Fuze to remain productive. Theta Lake’s natively integrated compliance and security suite enables organizations to maintain safe, secure, and compliant communications along with extracting additional insights and value from recorded voice and chat communications." "Collaborative content is inherently difficult to capture for archival and eDiscovery collections," said Charles Weeden, Managing Partner at 17a-4. "We ensure that the DataParser accurately captures Fuze interactions for both a client’s compliance and legal teams." #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Thursday, March 11, 2021 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |