Travelex Continues to Make Good Progress with its Technology Recovery
London, UK, Jan 13, 2020 -- Travelex ("the company") announces that it continues to make good progress with its technology recovery. Having already restored some of its internal and order processing systems, the company is now starting to restore customer-facing systems, beginning with the in-store systems that process customer orders electronically.
Tony D’Souza, CEO of Travelex, said: "We continue to make good progress with our recovery and have already completed a considerable amount in the background. We are now at the point where we are able to start restoring functionality in our partner and customer services, and will be giving our partners additional detail on what that will look like during the course of this week.
"I would like to thank all our partners and customers for their patience and understanding while we work through the technical, commercial, legal, regulatory, law enforcement, and other complexities of a global organisation that has experienced an attack. I also want to thank our 9,000 colleagues around the world who have worked tirelessly, during what has been a very testing time, to support our customers. We are confident, based on our efforts to date, that we will be able to restore our services and ensure the integrity and robustness of the network."
Update on Technology Recovery
This follows the restoration of many of the internal capabilities necessary to support partner and customer services, which has been in progress since the beginning of last week.
The focus is to ensure the integrity and robustness of the network and therefore Travelex is bringing systems up in a controlled and secure manner.
Partners and Customers
The majority of the Travelex business has been operating and servicing customers around the world. The company has also been able to honour most online orders for collection in store. Where it cannot, it has proactively reached out to those affected to make alternative arrangements.
The company has been providing refunds to customers where appropriate and encourages customers to get in touch to discuss their specific situation. The 24/7 global customer support desks are fully operational to offer advice, workarounds and to discuss any customer concerns. Customers are encouraged to check their local website for the best way to get in touch with customer support in their respective country.
Engagement with Regulatory and Relevant Law Enforcement Agencies
Posted by Veronica Silva Cusi, news correspondent
Date Posted: Tuesday, January 14, 2020
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