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LivePerson Announces New AI Capabilities and Integrations #contactcenterworld "Curiously Human digital experiences understand, connect, and deliver outcomes for brands and consumers." The company also introduced more effective ways to measure how brands are meeting their goals for conversational experiences. For example, in 2021, LivePerson introduced capabilities that deeply understand and measure how humans feel about the conversation they had with a bot, translating the results into actionable improvements brands can make to their digital experience. Contact center agents were also empowered to easily train AI models that enable better conversations. The new capabilities announced — including routing and self-learning technology, integrations with thousands of apps brands and consumers use every day, and better ways to track and deliver conversational commerce — help the company take a giant leap forward toward making digital experiences feel Curiously Human. LivePerson also announced the general availability of new integrations that connect its Conversational Cloud to the apps and services brands and consumers use every day. "In today's digital world, people crave more personalized, humanized experiences. Brands have a massive opportunity to provide and scale these experiences with us because our Conversational AI makes millions of conversations as personal as one," said Rob LoCascio, founder and CEO of LivePerson. "The vision we've unveiled today will give people greater access to trusted conversations that fulfill their most important intentions around everything from daily tasks and shopping to long-term health and finance goals." #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Wednesday, February 16, 2022 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |