#contactcenterworld

Miramar, FL, USA, March 23, 2021 -- Claro Enterprise Solutions, a global technology services company, announced that it is reselling the Talkdesk(R) Small Business Lending Solution and Vaccine Administration Solution.

Talkdesk, a Cloud contact center for enterprises, recently launched contact center solutions that support two keys to pandemic recovery: First, helping small businesses gain access to loans and relief funds through programs such as the Payment Protection Program (PPP), Canada Emergency Business Account (CEBA) and Coronavirus Business Interruption Loan Scheme (CBILS); and second, streamlining the administration of COVID-19 vaccines.

Claro Enterprise Solutions has been a value-added Talkdesk reseller partner since October of 2019.

"Lending institutions and healthcare organizations involved in COVID-19 recovery efforts face an extraordinary challenge in terms of delivering customer care," said Jorge Rodriguez, President and CEO of Claro Enterprise Solutions. "Our expertise in the areas of integration, compliance and customer support is an ideal complement to Talkdesk's unique contact center capabilities. As partners, we will significantly enhance the user experience for small businesses and consumers with critical requirements."

Initiatives to provide economic relief to small businesses and to administer vaccines have fueled massive volumes of urgent customer inquiries. Business owners have questions on loan eligibility and seek updates on the status of applications. Individuals hoping to schedule vaccinations require assistance, including information on availability and appointments. As call volumes surged, many lenders and healthcare providers lacked adequate call center capabilities, resulting in long wait times and frustration for consumers.

Talkdesk addresses the customer experience challenge by integrating call center tools and applying optimized workflow and quality management processes.

"We are honored to partner with Claro to expedite implementation of Talkdesk solutions within the communities and markets hardest hit by the pandemic," said Tiago Paiva, Chief Executive Officer, Talkdesk. "With Talkdesk Small Business Lending Solution and Talkdesk Vaccine Administration Solution, financial institutions and health care organizations can now simplify the management of complex patient or customer interactions in a highly efficient manner, helping the world get one step closer to a return to normalcy."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com

Date Posted: Wednesday, March 24, 2021