T-NOW from TTEC Provides COVID-19 Business and Government Continuity and Resiliency Solutions
Denver, CO, USA, April 6, 2020 -- TTEC Holdings, Inc. (NASDAQ: TTEC), a digital customer experience (CX) technology and services company focused on the design, implementation, and delivery of transformative solutions, has announced the availability of T-NOW, an enhanced suite of customer service and technology solutions that makes CX continuity possible in days—not weeks.
As the world has responded to government mandates and people have transitioned to being confined to their homes, there has been a massive effort to rapidly add capacity to global customer experience programs. Organizations are reinventing their business models to seamlessly and continuously engage with their customers on the digital channels necessary for survival. In this new world, at-home solutions at scale will be a required element for all business operations going forward.
TTEC has enhanced its Humanify@home solution to provide organizations with everything it takes to stand up virtual, cloud-based, omnichannel contact centers in a matter of days, including the people, process, and technology.
"In the last three weeks, we have partnered with our customers to migrate over 31K of our employees to a secure, work-from-home environment. In addition, we have technically-enabled over 43K of our customers' employees to be able to work using at-home technology. This massive effort was only possible because of our state-of-the-art Humanify@home platform which we have continuously innovated over the last 12 years, enabling our clients to rapidly move at home with confidence," said Ken Tuchman, TTEC's Founder, Chairman and CEO.
Currently, TTEC has thousands of open positions for immediate hires of Humanify@home associates.
A global contact center leader from a Fortune 100 healthcare company recently said: "It is not often in IT that we are able to directly influence and protect people's lives. Each at-home workstation represents a person whose life is safer and who is able to have continuing income during this crisis because of the work we did. Thank you for helping us to protect and serve our people and enabling us to serve our patients."
Posted by Veronica Silva Cusi, news correspondent
Date Posted: Wednesday, April 8, 2020
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