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Bucharest, Romania, July 19, 2022 -- Daktela, a global multichannel call center software solutions provider, has recently entered the Romanian market. The company provides one cloud PBX solutions and omnichannel modules for customer service, enabling businesses to interact with their audience via phone calls, email, SMS, web chat and social networks. And now it’s all made possible with one single platform.

Efficient communication with customers and potential customers is essential for any business. They need real-time support and assistance has to be delivered swiftly and without any communication gaps. It is exactly why it is important that all these channels of communication to be centralized in the most effective manner.

Daktela brings together all channels of communication with customers in one single platform. The integration possibility means that applications used by companies can be interconnected with the Daktela app (e.g. CRM, e-shop, ERP applications, etc.).

"Daktela integrates all communication channels into one single platform and improves the efficiency of customer support, significantly cutting costs and eliminating the user’s need to work in multiple applications. Daktela’s solutions provide companies with streamlined reporting that includes all communication channels, multiple API-based integrations and a cloud solution hosted on Daktela’s servers or directly on the company’s server (on-premise). Daktela clients have access to international numbers that they can access depending on the region they live in. Our Technical Support team is available 24/7. With Daktela’s Call Center software solution, companies see higher productivity and increased rates of customer satisfaction", says Mihai Nica, Country Manager for Daktela Romania.

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Posted by Veronica Silva Cusi, news correspondent
Source: https://business-review.eu

Date Posted: Wednesday, July 20, 2022