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Avaamo Announces Contact Center AI Solutions to Accelerate Call Center Automation


Los Altos, CA, USA, June 23, 2021 -- Avaamo, a provider of Conversational AI, announced three new Contact Center AI solutions, to accelerate call center automation. Contact center leaders can now achieve their automation goals including:

• Servicing and streamlining inbound calls
• Automating outbound calls
• CX performance across digital channels, human and virtual agents

Customers can now leverage Avaamo’s conversational AI platform to create a single self-service infrastructure to automate and transform the entire CX experience across IVR, web, messaging, chat, mobile, and smart home devices.

Seamless interoperability with Cisco, NICE, and Genesys

Avaamo’s Contact Center Ai solutions offer seamless interoperability with existing call center technologies such as Cisco, NICE, or Genesys. Our experience with dozens of implementations supports rapid deployment combined with flexible configuration. This allows call center leaders to immediately leverage AI technologies without impacting existing call canter configurations or call routing infrastructure.

According to a recent McKinsey report, 29% of customer service agent responsibilities can be automated with technology.

"In an environment where call center automation has become a business imperative with rising call volume and increased customer expectations, Avaamo’s Contact center AI solutions are helping large enterprises advance digital engagement by automating the lifeblood of the call center – inbound and outbound calling," said Ram Menon, Founder, and CEO of Avaamo. "The customer experience industry is at a crossroads. After years of incremental tinkering with interactive voice response systems, our AI technology can make contact center operations wildly more productive" he added.


Posted by Veronica Silva Cusi, news correspondent
Source: https://www.einnews.com

Date Posted: Friday, June 25, 2021

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